IndiGo flight gets delayed after crew spots overbooked passenger standing at rear end
IndiGo
An IndiGo flight atMumbai'sChhatrapati Shivaji Maharaj International Airport (CSMIA) on Tuesday (May 21) was delayed by at least an hour after the Indian airline overbooked a passenger.
The 6E 6543 flight, operating from Mumbai to Varanasi, was taxiing when the crew onboard spotted a passenger standing at the rear end.
The plane wasthenimmediately brought to the aerobridgeandthe passenger was taken off board.
Another passenger, who wason the flight,was quoted as saying,"It was then that the crew alerted the pilot and the flight had to return to the terminal."
Another passenger said,"The flight returned to the bay and the passenger was offloaded. The airline then checked the cabin baggage of all passengers on board before proceeding with the take-off after a delay of at least an hour."
It'snot unusual for airlines to overbook flights to avoid flying with empty seats and incur losses.
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Flight tracking website Flightradar24 reported the flight finally took off at 8:41am, after a delay of one hour.
What happened?
According to an airline source, an error had occurred during the boarding process.
“There was an error during the passenger boarding process of 6E 6543 from Mumbai to Varanasi, wherein a standby passenger was allotted a seat reserved for a confirmed passenger. The error was noticed prior to the departure of the aircraft, and the standby passenger was de-boarded. This led to a slight delay in the departure of the aircraft. IndiGo will take all measures to strengthen its operational processes and regrets the inconvenience caused to customers,”the spokesperson said.
A livid passenger meanwhile asked the authorities to take strict action against the airline for causing inconvenience.
“To catch a flight of 7.50 am, one needs to be at the airport by 6.30 am at the latest if one does not have a check-in bag. Such delays due to theairline’sillegal motives need to be taken up by the Directorate General of Civil Aviation,”said Amit Mishra.
(With inputs from agencies)