Delhi Metro ticket operator 'removed' for financial mishandling

The Delhi Metro Rail Corporation (DMRC), on Thursday (Sep 5)said it had takeninto consideration the viral video allegedly showingan act of financial mishandling by a ticket operator working at the Indian capital'sNirman Vihar Metro station.

DMRC saidthat after being notified of the misconduct, they investigated the incidentto identify the employee involved. The ticket operator, as per the DMRC,was a contractual operator employed by Nuvision Commercial &Escort Services (NCES).

“A video is in circulation regarding an act of financial mishandling by a Ticket Office Machine (TOM) Operator at the Nirman Vihar Metro station. Upon receiving the complaint, DMRC took immediate cognizance of the matter, and after a thorough investigation, the concerned employee was identified as a contractual operator employed by an agency named M/s Nuvision Commercial & Escort Services (NCES),” said the DMRC in a post on X.

A video is in circulation regarding an act of financial mishandling by a Ticket Office Machine (TOM) Operator at the Nirman Vihar Metro station. Upon receiving the complaint, DMRC took immediate cognizance of the matter, and after a thorough investigation, the concerned employee… — Delhi Metro Rail Corporation (@OfficialDMRC) September 5, 2024

The operator who was responsible for the mishandling has been "removed from services with immediate effect"and asked to pay the penalty as perthe Service Deficiency Memo clause of the contract, DMRC added.

To avoid such incidents in the future, certain measures have been taken by Delhi Metro officials, which include allotting personnel at the station to observe and monitor as well asconduct unplanned inspections.

DMRC also suggests that passengers check whether the exact amount is returned to them before exiting the counter.

“A penalty under the ‘Service Deficiency Memo’ clause of the contract was imposed on the contractor. Subsequently, the operator was also removed from service with immediate effect. DMRC personnel posted at stations have been instructed to closely monitor and conduct surprise checks at the TOM counters to ensure such acts are not repeated. The passengers are also requested to check the exact amount returned to them before leaving the counters,” DMRC wrote.

“Delhi Metro is committed to providing the best services to the passengers,” itadded.

(With inputs from agencies)