British yoga teacher says IndiGo denied her to board flight as her passport had a small tear
Passport
Indian airline IndiGo recently denied a yoga teacher to board a flight in Thailand because her passport had a small rip. Rosie Viscomi, 27, told Kennedy News about her ordeal and how it has cost her hundreds of pounds. Rosie is a resident of Norfolk and months back received her yoga certification in India. Following that, she travelled to Koh Pha-ngan and has beenliving there since April. However, she later decided to go back home but did not know what awaited her at the Bangkok airport.
Her IndiGo flight was a multi-stop flight which would have travelled to India and Turkey before arriving in London. At the Bangkok airport on July 4, IndiGo Airlines staff told her she couldn't take the flightas the photo page of her passport had a “1-centimetre” tear. Rosie tried to reason with them that it had always been this way and had never caused any issues. However, the staff told her that she would be denied entry into India because of the tear.
“They told me India won’t let me in and I need to book a direct flight from Bangkok to London," Rosie said.
Rosie says that she has travelled to the US, Jamaica, as well as Thailand, and the tear in the passport has not been a matter of concern anywhere.
Meanwhile, IndiGo says that they were simply following protocol.
An IndiGo Airlines spokesperson said, "On July 4, 2024, a foreign national, flying on IndiGo flight 6E1054 from Bangkok to Delhi was unable to board, as their passport was found to be damaged."
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“IndiGo followed the guidelines by the regulatory authorities and offered requisite assistance to the customer,” the representative added. “Customers are advised to familiarize themselves with such guidelines, which may differ from country to country.”
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The ordeal didn't end there
The passport issue caused her to miss her flight which had cost her around $470. Later, she was told that her visa had expired despite her saying that she had it extended just days before.
“Immigration are saying that they could charge me £320 [about $410] on top of the flight cost because I’ve overstayed my visa. My 60-day visa had run out for Thailand, so I had to go to the Cambodia border to extend my visa," Rosie added.
“There’s so many complications, I was at immigration just crying, and everyone kept saying there’s nothing they can do,” she said.
Owing to the visa issues, she contacted Thai immigration and the UK Embassy to reach home safely. She lost a couple of pounds in this process as well.
Kennedy News reported that her sister created a GoFundMe campaign to help cover her travel expenses, following which she flew back home from Thailand on July 9.
