Facing 'Blue Screen of Death' amid Microsoft global outage? Here's how you can fix it

A massive Windows 10 outage is being faced by its users across the world because of a new Crowdstrike update because of which many computer screens have reportedly got stuck on the blye recovery screen.

The computers have stopped working at a time when this massive outage has impacted government offices, banks, companies and airports across the world.

The users have claimed that they are seeing the Blue Screen of Death error messages on the screens of their computers installed in banking institutions, supermarkets and media companies. Because of this some radio studios and TV channels have also gone offline.

Also Read:Microsoft Cloud outage grounds flights and disrupts airlines worldwide

Here's what users are saying on social media

The social media users have shared the images of their blue screens and the recovery message which is reading, “It looks like Windows didn’t load correctly. If you’d like to restart and try again, choose Restart my PC below."

"Something super weird happening right now: just been called by several totally different media outlets in the last few minutes, all with Windows machines suddenly BSoD’ing (Blue Screen of Death). Anyone else seen this? Seems to be entering recovery mode," wrote another user.

Here's how you can fix this 'Blue Screen of Death'

According to Microsoft's website, blue screen errors happen when there is a serious issue and lead to Windows either shutting down or restarting immediately. Such errors happen because of either software or hardware problems.

In this situation, Crowdstrike has accepted that the problem has occurred because they rolled out an update on Friday (July 19).

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"CrowdStrike is aware of reports of crashes on Windows hosts related to the Falcon Sensor… Symptoms include hosts experiencing a bugcheck\blue screen error related to the Falcon Sensor. Our Engineering teams are actively working to resolve this issue and there is no need to open a support ticket." stated the company.

To solve the Blue Screen error, one needs to boot their Windows into Safe mode or in the Windows recovery environment, according to Microsoft.

Follow these steps to solve the error:

• Follow the path - C:\Windows\System32\drivers\CrowdStrike directory
• Locate the file which has the name “C-00000291*.sys"
• Delete this file
• Then boot the windows normally

If this doesn't help, users can try updating Windows through Windows Update. Further, additional assistance can be taken or one can try to restore Windows to a previous restore point.

In the Get Help app, there is the Blue Screen Troubleshooter which can also provide guidance.

(With inputs from agencies)