Gravitas: How much can you rely on AI?
Edited By WION Video Desk
Published: Jul 11, 2023, 21:40 IST | Updated: Jul 11, 2023, 21:40 IST
An e-commerce firm 'Dukaan' has replaced 90% customer care crew with an AI chatbot. Is it fair to compare human responses with AI responses? What led to this decision?
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