Ola fails to repair scooter, angry customer sets showroom on fire: Video
Image of fumes rising from Ola Electric showroom.
A customer's anger turned out to be costly for Ola when the 26-year-old set one of their Ola Electric showrooms in Karnataka on fire after they failed to repair his recently purchased e-scooter, said a police official on Wednesday (September 11).
The incident happened at a time when several people are reported to be angry over the poor service being provided by Ola Electric.
According to media reports, a lot of mechanics have been handling significant backlogs and are facing difficulty in dealing with a huge amount of complaints.
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Here's what happened
Mohammad Nadeem, who is a mechanic, purchased the two-wheeler last month for Rs 1.4 lakh but started facing trouble a few days later and brought it back for servicing, said the commissioner of police for Kalaburagi.
"The (servicing) response was not good, he went multiple times. Yesterday (Tuesday), when he went, he carried petrol and set fire to six bikes," Nadeem said.
“He bought anOla scooterfrom the showroom 20 days ago, but it had frequent issues. The showroom staff did not address the problems despite his repeated visits. Frustrated with the issues and the staff’s negligence, he poured petrol in the showroom and set it on fire on Tuesday,” said another senior police officer, while speaking to Moneycontrol.
Watch:OLA Electric IPO oversubscribed 4.3 times, raising $1.8 billion
No one suffered injuries in the incident, as per the police officials
Police officer Sharanappa S.D said that scooters were badly damaged after the showroom was set on fire, which led to aloss of Rs 8,50,000.
(With inputs from agencies)