Microsoft apologises over outages for some 365 Office and cloud programmes
Laptop users are silhouetted against a Microsoft logo projection.
Technologygiant Microsoft has issued an apology after thousands of people reported problems with its products globally. Several services were reportedly affected, with thousands of people taking to social media forums and Downdetector, which tracks websites, to report issues.
The tech giant said that some of its 365 services are facing problems and the customers are unable to use the cloud-based apps. The company said Tuesday it has "identified a potential networking issue" and is working on solving the problem.
The company said that it had implemented a fix for the problem which "shows improvement", and it will monitor the situation "to ensure full recovery". Microsoft earlier said that it was "investigating reports of issues connecting to Microsoft services globally".
In a post on X, it said, "We're sorry to hear you're running into issues with our services. Our experts are currently investigating the situation in order to resolve it as soon as possible. We sincerely apologize for the inconvenience."
Notably, the company separately told people it has "no ETA" for how long the issue would take to resolve.
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The outage comes less than two weeks after the service suffered a catastrophic breakdown brought on by a fault in a program update from cybersecurity firm CrowdStrike. The bug had impacted computers all across the world, resulting in the cancellation of thousands of flights and train services as well as interruptions in numerous other areas, including banking and healthcare.
Microsoft noted in an update that the affected services include Microsoft 365 admin centre, Intune, Entra and Power Platform, among others. The outage was caused by an "unexpected usage spike" in components of Azure Front Door (AFD), which Redmond describes as its "modern" cloud Content Delivery Network (CDN), it confirmed.
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In a status update, Azure confirmed the global impact across the Americas, APAC, Europe and the Middle East. It wrote, "We are investigating reports of issues connecting to Microsoft services globally. Customers may experience timeouts connecting to Azure services. We have multiple engineering teams engaged to diagnose and resolve the issue."
Azure, in the most recent update, stated that issues started at 11:45 UTC on 30 July 2024, when "a subset of customers may have experienced issues connecting to Microsoft services globally."
"An unexpected usage spike resulted in Azure Front Door (AFD) components performing below acceptable thresholds, leading to intermittent errors, timeout, and latency spikes," it wrote.
"We have implemented network configuration changes and have performed failovers to provide alternate network paths for relief. Our monitoring telemetry shows improvement in service availability from approximately 14:10 UTC onwards, but we are investigating reports of specific services and regions that are still experiencing intermittent errors," Azureadded.
(With inputs from agencies)