'Madadgaar': A CRPF helpline dedicated to common man in Jammu and Kashmir

Representational image. Photograph:( ANI )

WION Web Team New Delhi, Delhi, India Apr 16, 2019, 12.58 PM (IST) Ieshan Bashir Wani

The 'Madadgaar' helpline set-up by the Central reserve police force in the northern Indian state of Jammu and Kashmir is helping the common people every day.  

From resolving the local grievance to assisting Kashmiris students outside the state, they have been at the forefront of it all. 

Located on the outskirts of Srinagar, this helpline number receives hundreds of calls every day, not only from the local residents but also Kashmiris living outside the state. 

Since the Pulwama terror attack, they have attended distress call by Kashmiris living outside and deputed officials for the assistance. 

Started in 2017, with an aim to assist students studying all over the country who face security issues, the helpline has evolved itself and gown over the years. 

Led by a young Commandant Gul Junaid Khan, a Kashmiri from north Kashmir, this force has taken a pledge to help the common man.

Junaid hails from a volatile area in Baramulla district where terrorists often attack men in uniform. He was rare to be retained in Srinagar, seeing his commitment and dedication to work by his officers. 

"The basic idea of Madadgar is to help Kashmiris in distress who are in the state or outside. We provide several kinds of assistance to people. We have received 3.59 lakh calls till now for various kind of assistance," says Junaid while monitoring his team at work. 

On average, this helpline receives 400 to 500 calls each day regarding a wide range of issues from road status to employment. 

CRPF says on every day they get 15 to 20 service calls are related to medical issues. These men in uniform have also been donating blood and helping financially poor people on just a phone call. 

"We are very happy in helping the people. We also get calls for blood donation and when we help them, they give us blessings," says Sub-Inspector, Sanjay Kumar. 

Story highlights

Led by a young Commandant Gul Junaid Khan, a Kashmiri from north Kashmir, this force has taken a pledge to help the common man.