New Delhi

Passengers on an IndiGo flight from Delhi to Varanasi complained of discomfort due to what they believed was an issue with the air conditioning on Thursday (September 07), after which IndiGo issued an apology for the inconvenience, saying that its cabin crew quickly helped those affected.

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However, according to a report by news agency ANI, the airline denied that there was a problem with the air conditioning on the flight. Instead, sources from IndiGo explained that a sudden temperature change led to the cabin heating up, which caused some passengers to panic.

A video from the flight, 6E 225, showed passengers fanning themselves with magazines to cool down. Several passengers reportedly fainted because of the heat and lack of air.

"We extend our apologies for the inconvenience experienced on flight 6E 2235 operating from Delhi to Varanasi on September 5, 2024," read a press statement from the airlines.

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The airline explained that the discomfort stemmed from changes in the cabin temperature, which were made based on passenger requests. The crew provided assistance to those affected by the situation.

"The discomfort was attributed to fluctuations in cabin temperature, which were adjusted in response to passenger requests. Our cabin crew promptly extended assistance to the affected passenger to address the situation," added the statement.

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In June, a similar incident occurred on a Delhi to Bagdogra flight when the air conditioning failed for an hour. Many passengers, especially the elderly, struggled with breathing issues due to the heat, with some likening the experience to being ‘hijacked’ because of the lack of communication.

In response to that incident, IndiGo released a statement saying, "IndiGo flight 6E 2521 between Delhi and Bagdogra was delayed due to high ground temperatures impeding operations. IndiGo prioritises passenger safety above all else and is taking steps to enable a prompt departure. Passengers are being provided with regular updates, and we regret the inconvenience caused due to factors beyond the airline's control."

(With inputs from agencies)