Published: Sep 16, 2024, 02:05 IST | Updated: Sep 16, 2024, 02:05 IST
The Tata group's massive undertakings when it acquired Air India in 2021 were to take over the floundering airline and restore its reputation as a customer-centric powerhouse. With just two months left to Air India's takeover of Vistara, a joint venture airline established by the Tata group in partnership with Singapore airlines ltd, the coffee-to-cars conglomerate has achieved progress in one area but not the other.