Published: Oct 28, 2025, 10:53 IST | Updated: Oct 28, 2025, 10:53 IST
Everyone thinks that once you’re hospitalised, your insurance company will pick up the entire bill. But what if your insurer decides that the treatment cost was not ‘reasonable’? Yes, they can reject your insurance claims under ‘reasonable and customary’ clause. This small line in your health policy can cost you big. Here’s what is this clause, and how it can affect your claims.