Published: Jul 11, 2024, 06:50 IST | Updated: Jul 11, 2024, 06:50 IST
Governments worldwide are exploring the potential of AI, particularly generative AI, to enhance public service delivery. Traditionally, basic chatbots were used, but recent advancements in generative ai have sparked renewed interest in creating more human-like advisors capable of handling inquiries about government services round the clock