Microsoft's global outage, stretching into Friday, November 13, disrupted Outlook, Teams, Copilot and other digital services, affecting businesses, governments and millions of users across continents.&nbsp;Australia's domestic intelligence agency and federal police were among those affected. In India, airlines reported disruptions to customer email services. Even artificial intelligence companies, including OpenAI and Anthropic, encountered problems with Microsoft-connected tools.The disruption was not simply an inconvenience. It exposed a structural vulnerability in the modern digital economy.&nbsp;Microsoft says recovery efforts are progressing and that there is no indication of malicious activity. But the absence of a cyberattack does not make the situation any less troubling.&nbsp;Consider the contradiction.&nbsp;Governments spend billions strengthening national security, protecting critical infrastructure and promoting digital sovereignty. Yet essential communications and workplace systems remain heavily dependent on infrastructure controlled by private technology corporations.Businesses invest in digital transformation, promising efficiency, productivity and uninterrupted operations. But what happens when the very platforms supporting those promises become unavailable?&nbsp;And where does accountability begin?&nbsp;Technology giants collect subscription revenues, expand their cloud empires and increasingly position themselves as indispensable partners to governments and corporations. Yet when major disruptions occur, customers and the wider public often absorb the consequences. This is not an argument against technological innovation. Nor does every outage amount to corporate negligence.&nbsp;It is a warning about excessive concentration, inadequate contingency planning and the dangerous assumption that convenience automatically guarantees resilience. Governments must demand stronger continuity safeguards. Businesses need credible backup systems. Regulators must examine whether growing dependence on a handful of providers creates unacceptable systemic risks.&nbsp;Because the most disturbing revelation from Microsoft's global disruption is not that technology can fail.&nbsp;It is that so much of the modern world can be affected when one provider does.&nbsp;And perhaps the greatest threat to digital independence is not a foreign adversary, but the power we have willingly surrendered to a handful of technology giants.

One company. One technical failure. And a world suddenly reminded of just how dangerously dependent it has become on Big Tech.

Microsoft's global outage, stretching into Friday, November 13, disrupted Outlook, Teams, Copilot and other digital services, affecting businesses, governments and millions of users across continents. Australia's domestic intelligence agency and federal police were among those affected. In India, airlines reported disruptions to customer email services. Even artificial intelligence companies, including OpenAI and Anthropic, encountered problems with Microsoft-connected tools. The disruption was not simply an inconvenience. It exposed a structural vulnerability in the modern digital economy. Microsoft says recovery efforts are progressing and that there is no indication of malicious activity. But the absence of a cyberattack does not make the situation any less troubling. Consider the contradiction. Governments spend billions strengthening national security, protecting critical infrastructure and promoting digital sovereignty. Yet essential communications and workplace systems remain heavily dependent on infrastructure controlled by private technology corporations. Businesses invest in digital transformation, promising efficiency, productivity and uninterrupted operations. But what happens when the very platforms supporting those promises become unavailable? And where does accountability begin? Technology giants collect subscription revenues, expand their cloud empires and increasingly position themselves as indispensable partners to governments and corporations. Yet when major disruptions occur, customers and the wider public often absorb the consequences. This is not an argument against technological innovation. Nor does every outage amount to corporate negligence. It is a warning about excessive concentration, inadequate contingency planning and the dangerous assumption that convenience automatically guarantees resilience. Governments must demand stronger continuity safeguards. Businesses need credible backup systems. Regulators must examine whether growing dependence on a handful of providers creates unacceptable systemic risks. Because the most disturbing revelation from Microsoft's global disruption is not that technology can fail. It is that so much of the modern world can be affected when one provider does. And perhaps the greatest threat to digital independence is not a foreign adversary, but the power we have willingly surrendered to a handful of technology giants.

One company. One technical failure. And a world suddenly reminded of just how dangerously dependent it has become on Big Tech.

The world goes dark: Have tech giants become too powerful?

Microsoft is facing a widespread service disruption after an outage affecting Exchange Online, the cloud-based technology behind its Outlook email service, also impacted several Microsoft 365 applications. The disruption began on November 12 and continued into Friday, November 13, affecting users across multiple regions, including Asia-Pacific.&nbsp;In its latest update at 1 pm UTC on November 13, Microsoft reported continued recovery across affected regions, with improvements in North America and Europe and encouraging signs in Asia-Pacific. However, some users may still face intermittent access problems and delayed email delivery. The incident has raised an important question: what exactly is Exchange Online, and why does an outage involving this technology affect so many Microsoft services?<h2>What is Microsoft Exchange Online?</h2>Microsoft Exchange Online is a cloud-based messaging platform that allows businesses and organisations to manage emails, calendars, contacts and tasks. Instead of running their own email servers, organisations can use Microsoft's cloud infrastructure to store and manage mailbox data. Users access these services through applications such as Microsoft Outlook, Outlook on the web and Outlook mobile. Exchange Online is included in several Microsoft 365 business and enterprise subscriptions.<h2>How does Exchange Online work with Outlook?</h2>Outlook is the application users interact with, while Exchange Online provides the underlying email infrastructure. When someone sends an email through a work Outlook account, Exchange Online helps process and deliver the message. It also manages mailbox storage, calendar appointments, shared mailboxes and contacts.This means Outlook is not simply an independent email application for organisations. Its workplace features often depend on Exchange Online working properly.<h2>Why did the Exchange Online outage affect other Microsoft services?</h2>The disruption extended beyond email because several Microsoft applications rely on Exchange Online for specific functions. Microsoft reported problems affecting Teams calendar features, meeting scheduling, Microsoft Copilot's access to workplace data, SharePoint integrations and other Microsoft 365 services.

The incident was tracked under service reference EX1550543. Microsoft identified server availability and infrastructure stability problems, and said there was no evidence of malicious activity.&nbsp;<h2>Is Microsoft Exchange Online working again?</h2>Microsoft has reported progress but has not declared the incident fully resolved. Its recovery efforts include stabilising affected infrastructure and clearing delayed email queues.For businesses, the disruption highlights how heavily modern workplace communication depends on cloud-based platforms. An issue affecting one central service can have consequences across multiple applications.&nbsp;

Microsoft's Exchange Online outage disrupted Outlook, Teams, Copilot and other Microsoft 365 services globally. As recovery continues, here's what Exchange Online is, how it powers Outlook email and why its disruption affected multiple workplace applications.

Microsoft is facing a widespread service disruption after an outage affecting Exchange Online, the cloud-based technology behind its Outlook email service, also impacted several Microsoft 365 applications. The disruption began on November 12 and continued into Friday, November 13, affecting users across multiple regions, including Asia-Pacific. In its latest update at 1 pm UTC on November 13, Microsoft reported continued recovery across affected regions, with improvements in North America and Europe and encouraging signs in Asia-Pacific. However, some users may still face intermittent access problems and delayed email delivery. The incident has raised an important question: what exactly is Exchange Online, and why does an outage involving this technology affect so many Microsoft services? What is Microsoft Exchange Online? Microsoft Exchange Online is a cloud-based messaging platform that allows businesses and organisations to manage emails, calendars, contacts and tasks. Instead of running their own email servers, organisations can use Microsoft's cloud infrastructure to store and manage mailbox data. Users access these services through applications such as Microsoft Outlook, Outlook on the web and Outlook mobile. Exchange Online is included in several Microsoft 365 business and enterprise subscriptions. How does Exchange Online work with Outlook? Outlook is the application users interact with, while Exchange Online provides the underlying email infrastructure. When someone sends an email through a work Outlook account, Exchange Online helps process and deliver the message. It also manages mailbox storage, calendar appointments, shared mailboxes and contacts. This means Outlook is not simply an independent email application for organisations. Its workplace features often depend on Exchange Online working properly. Why did the Exchange Online outage affect other Microsoft services? The disruption extended beyond email because several Microsoft applications rely on Exchange Online for specific functions. Microsoft reported problems affecting Teams calendar features, meeting scheduling, Microsoft Copilot's access to workplace data, SharePoint integrations and other Microsoft 365 services.

Microsoft's Exchange Online outage disrupted Outlook, Teams, Copilot and other Microsoft 365 services globally. As recovery continues, here's what Exchange Online is, how it powers Outlook email and why its disruption affected multiple workplace applications.

Microsoft Outlook outage: What is Exchange Online, the technology behind Microsoft's email service?

Microsoft outage has caused chaos globally. An interesting situation arose in Colarado prison where prisoner's were noot released due to the outage. The Arapahoe County Sheriff's Office announced on social media that the Microsoft outage has disrupted online bond payment processing for individuals held at the county's detention facility. This eventually will delay the release of individuals from the prison.&nbsp;&nbsp;According to the Sheriff's Office, jail officials are currently not receiving the email notifications required to process online bond payments. The issue is linked to the disruption affecting Microsoft's Outlook email service. As a result, online bond payments cannot be processed through the usual procedure, potentially delaying the release process for people who have been granted bond. Until Outlook services are restored, anyone seeking to post bond for the immediate release of an individual must visit the jail in person to complete the payment. The Sheriff's Office has apologised for the inconvenience and thanked the public for its patience and understanding during the disruption. Those requiring further information or assistance have been advised.&nbsp;In a statement, Arapahoe County Sheriff's Office said: “The Microsoft outage is affecting online bond payments for individuals being held at the Arapahoe County Detention Facility. Because of the outage, jail officials are not receiving the email notifications needed to process online bond payments. Until Outlook email is restored, anyone needing to post bond for immediate release must do so in person at the jail. We apologize for the inconvenience and appreciate your patience. For questions or additional information, please call 720-874-3500.”<h3>Microsoft making 'additional progress towards recovery' but email timeout extended to 48 hours</h3>After 19 hours, Microsoft said that it has made “additional progress toward service recovery.” It added that recovery actions have been completed across portions of affected infrastructure in the Asia Pacific region. In that region, the statement added: “Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.” The company also said it is now extending recovery action to other regions and its priority is “reducing email queues and backlogs.”It also reiterated that there is “no evidence of malicious activity.” However, Microsoft has warned users to prepare for a prolonged disruption and have extended email timeout to 48 hours. “We’re seeing early stabilization and capacity improvements as recovery actions continue. To help preserve delayed mail during this event, we’ve extended email timeout to 48 hours, Microsoft said in a post on X.&nbsp;

A global Microsoft outage has disrupted online bond payment processing at Colorado's Arapahoe County Detention Facility, delaying the release of people granted bond. Authorities have asked families to make payments in person as Outlook email services remain affected

Microsoft outage has caused chaos globally. An interesting situation arose in Colarado prison where prisoner's were noot released due to the outage. The Arapahoe County Sheriff's Office announced on social media that the Microsoft outage has disrupted online bond payment processing for individuals held at the county's detention facility. This eventually will delay the release of individuals from the prison. According to the Sheriff's Office, jail officials are currently not receiving the email notifications required to process online bond payments. The issue is linked to the disruption affecting Microsoft's Outlook email service. As a result, online bond payments cannot be processed through the usual procedure, potentially delaying the release process for people who have been granted bond. Until Outlook services are restored, anyone seeking to post bond for the immediate release of an individual must visit the jail in person to complete the payment. The Sheriff's Office has apologised for the inconvenience and thanked the public for its patience and understanding during the disruption. Those requiring further information or assistance have been advised. In a statement, Arapahoe County Sheriff's Office said: “The Microsoft outage is affecting online bond payments for individuals being held at the Arapahoe County Detention Facility. Because of the outage, jail officials are not receiving the email notifications needed to process online bond payments. Until Outlook email is restored, anyone needing to post bond for immediate release must do so in person at the jail. We apologize for the inconvenience and appreciate your patience. For questions or additional information, please call 720-874-3500.” Microsoft making 'additional progress towards recovery' but email timeout extended to 48 hours After 19 hours, Microsoft said that it has made “additional progress toward service recovery.” It added that recovery actions have been completed across portions of affected infrastructure in the Asia Pacific region. In that region, the statement added: “Traffic is being gradually restored, and we're seeing improvements in key customer scenarios, including mailbox access and delayed email processing. However, some users may continue to experience intermittent issues.” The company also said it is now extending recovery action to other regions and its priority is “reducing email queues and backlogs.” It also reiterated that there is “no evidence of malicious activity.” However, Microsoft has warned users to prepare for a prolonged disruption and have extended email timeout to 48 hours. “We’re seeing early stabilization and capacity improvements as recovery actions continue. To help preserve delayed mail during this event, we’ve extended email timeout to 48 hours, Microsoft said in a post on X.

A global Microsoft outage has disrupted online bond payment processing at Colorado's Arapahoe County Detention Facility, delaying the release of people granted bond. Authorities have asked families to make payments in person as Outlook email services remain affected

Microsoft outage delays release of prisoners in Colorado: Here's why

Outlook and Teams were among the Microsoft 365 productivity and collaboration apps that went down for hundreds of thousands of users across the world from Thursday night. Trading desks in financial markets went back to phones, and Indian carriers such as Air India and IndiGo issued alerts. Downdetector recorded the outage in 74 countries. Exchange Online, Teams, SharePoint, Copilot and Defender XDR were all hit.<h2>Microsoft outage: Scale of the problem</h2>On Thursday night (Nov 12), outage reports worldwide peaked at about 140,000, more than 2,000 times the normal level. In the US, Outlook downtime reports peaked at more than 130,000. Other affected countries include the UK, Japan, Australia and India. Across sectors, employees had trouble accessing Outlook email and logging into their official accounts. Recovery efforts continued into Friday as fixes failed to deliver sustained results. Email traffic to many of Microsoft's approximately 450 million users was halted.Outlook and Exchange Online were the worst affected, with mailbox access failing on web, desktop and mobile, and email delivery delayed.Teams' core messaging and online meetings mostly worked, but calendar access, meeting scheduling, invites, contacts, and private and shared channels were disrupted.Also impacted were SharePoint Online, Microsoft 365 Copilot's chat and work-data access, Defender XDR, Intune, Power BI, Purview, Planner, To Do, Windows 365 and related features.Consumer services, including Outlook.com, OneDrive, OneNote, To Do and Microsoft 365 for the web, were also degraded.Also read: <a href="https://www.wionews.com/world/after-microsoft-google-expands-voluntary-exit-programme-to-employees-in-5-countries-amid-ai-spending-1793847101005">After Microsoft, Google expands voluntary exit programme to employees in 5 countries amid AI spending</a><h2>Indian airlines hit by Microsoft outage, some flights cancelled</h2>IndiGo said it might not be able to receive customers' emails and asked them to contact via its website or app. Akasa Air's email support services were experiencing delays. Air India said its flight operations and customer support channels were not affected, and that it had implemented temporary email rerouting. SpiceJet cancelled its Delhi-Pune, Delhi-Leh and Delhi-Mumbai flights and delayed its Delhi-Darbhanga and Delhi-Mumbai flights.Also read: <a href="https://www.wionews.com/india-news/us-suspends-microsoft-infosys-tata-wipro-from-green-card-programme-over-alleged-h-1b-abuse-1791472557597">US suspends Microsoft, Infosys, Tata, Wipro from green card programme over alleged H-1B abuse</a><h2>Banking and finance affected across Asia</h2>In Hong Kong, bankers at Morgan Stanley and Goldman Sachs were locked out of email and Teams all day. In Taiwan, fund management at securities firms, life insurers and investment trust companies was hit. In Thailand, Krungthai Bank's email services were disrupted, affecting customer service. Standard Chartered, ING Australia and other banks warned of scammers posing as tech support to exploit the chaos.&nbsp;<a href="https://www.wionews.com/videos/microsoft-bets-on-germany-in-34-bn-ai-push-690777/embed">https://www.wionews.com/videos/microsoft-bets-on-germany-in-34-bn-ai-push-690777/embed</a><h2>Governments affected from America to Australia</h2>In Japan, the government went back to paper as ministries were unable to send email for most of Friday's workday. Australia's spy agency and federal police were affected, and Home Affairs Minister Tony Burke said the government had activated an agreement to ensure Australia was prioritised in restoring services. The Philippine Supreme Court warned of delays, while Australian schools and courts opened to dead inboxes.The US House of Representatives reported disruption, saying its engineers were working with Microsoft, while city governments from Miami Beach to Austin told residents to phone instead. A Colorado sheriff's office said the outage delayed bond payments for prisoners.<h2>Microsoft's response: ‘Not a cyber attack’</h2>Microsoft said a number of servers were unexpectedly unavailable, straining the remaining infrastructure, and that a core process on the affected servers was being overwhelmed, causing a loss of capacity. It has paused all deployments, redistributed traffic across its global infrastructure and begun restarting servers. It is also considering reverting a small number of recent configuration changes. It warned that restored servers could become unresponsive again once they received traffic.Charles Lamanna, Microsoft's executive vice president for Copilot, Agents and Platform, wrote on X that there was no indication of malicious or cyber activity.

Microsoft’s Teams and Outlook outage hit 74 countries, forcing traders back to phones and prompting Indian airline alerts and cancellations. The company says it is not a cyberattack, but the near-global dependency on Microsoft 365 products is causing pain.



Outlook and Teams were among the Microsoft 365 productivity and collaboration apps that went down for hundreds of thousands of users across the world from Thursday night. Trading desks in financial markets went back to phones, and Indian carriers such as Air India and IndiGo issued alerts. Downdetector recorded the outage in 74 countries. Exchange Online, Teams, SharePoint, Copilot and Defender XDR were all hit. Microsoft outage: Scale of the problem On Thursday night (Nov 12), outage reports worldwide peaked at about 140,000, more than 2,000 times the normal level. In the US, Outlook downtime reports peaked at more than 130,000. Other affected countries include the UK, Japan, Australia and India. Across sectors, employees had trouble accessing Outlook email and logging into their official accounts. Recovery efforts continued into Friday as fixes failed to deliver sustained results. Email traffic to many of Microsoft's approximately 450 million users was halted. Outlook and Exchange Online were the worst affected, with mailbox access failing on web, desktop and mobile, and email delivery delayed. Teams' core messaging and online meetings mostly worked, but calendar access, meeting scheduling, invites, contacts, and private and shared channels were disrupted. Also impacted were SharePoint Online, Microsoft 365 Copilot's chat and work-data access, Defender XDR, Intune, Power BI, Purview, Planner, To Do, Windows 365 and related features. Consumer services, including Outlook.com, OneDrive, OneNote, To Do and Microsoft 365 for the web, were also degraded. Also read: After Microsoft, Google expands voluntary exit programme to employees in 5 countries amid AI spending Indian airlines hit by Microsoft outage, some flights cancelled IndiGo said it might not be able to receive customers' emails and asked them to contact via its website or app. Akasa Air's email support services were experiencing delays. Air India said its flight operations and customer support channels were not affected, and that it had implemented temporary email rerouting. SpiceJet cancelled its Delhi-Pune, Delhi-Leh and Delhi-Mumbai flights and delayed its Delhi-Darbhanga and Delhi-Mumbai flights. Also read: US suspends Microsoft, Infosys, Tata, Wipro from green card programme over alleged H-1B abuse Banking and finance affected across Asia In Hong Kong, bankers at Morgan Stanley and Goldman Sachs were locked out of email and Teams all day. In Taiwan, fund management at securities firms, life insurers and investment trust companies was hit. In Thailand, Krungthai Bank's email services were disrupted, affecting customer service. Standard Chartered, ING Australia and other banks warned of scammers posing as tech support to exploit the chaos. https://www.wionews.com/videos/microsoft-bets-on-germany-in-34-bn-ai-push-690777/embed Governments affected from America to Australia In Japan, the government went back to paper as ministries were unable to send email for most of Friday's workday. Australia's spy agency and federal police were affected, and Home Affairs Minister Tony Burke said the government had activated an agreement to ensure Australia was prioritised in restoring services. The Philippine Supreme Court warned of delays, while Australian schools and courts opened to dead inboxes. The US House of Representatives reported disruption, saying its engineers were working with Microsoft, while city governments from Miami Beach to Austin told residents to phone instead. A Colorado sheriff's office said the outage delayed bond payments for prisoners. Microsoft's response: ‘Not a cyber attack’ Microsoft said a number of servers were unexpectedly unavailable, straining the remaining infrastructure, and that a core process on the affected servers was being overwhelmed, causing a loss of capacity. It has paused all deployments, redistributed traffic across its global infrastructure and begun restarting servers. It is also considering reverting a small number of recent configuration changes. It warned that restored servers could become unresponsive again once they received traffic. Charles Lamanna, Microsoft's executive vice president for Copilot, Agents and Platform, wrote on X that there was no indication of malicious or cyber activity.

Microsoft’s Teams and Outlook outage hit 74 countries, forcing traders back to phones and prompting Indian airline alerts and cancellations. The company says it is not a cyberattack, but the near-global dependency on Microsoft 365 products is causing pain.

Microsoft 365 outage chaos: Teams, Outlook disruptions hit airlines in India, banks and finance in Asia, govts across world

Alphabet Inc's Google unveiled on Wednesday its first Gmail redesign since 2013, capping what the company says was an expensive overhaul two years in the making to adopt security and offline functionality and better resemble Microsoft Outlook.

It is Google's most extensive update to software in its G Suite workplace bundle since accelerating efforts to steal business from Microsoft Corp's dominant Office workplace software suite. Previously, G Suite added instant-messaging and spreadsheet features.

With Gmail, Google said it restructured email storage databases, unified three dueling systems for syncing messages across devices and upgraded computers underpinning the service. That shift to Google's self-developed Tensor processing chips enables smart-assistant features such as "suggested replies" to messages and "nudges" to respond to forgotten emails.

"This is an entire rewrite of our flagship, most-used product," said Jacob Bank, product manager lead for Gmail, which 1.4 billion people use each month.

Unreliable offline access to email has long discouraged would-be customers, while recent high-profile corporate data breaches have increased their desire to lock down email. Analysts estimate G Suite generated about $2 billion in revenue last year, 10 times behind Office.

Google declined to specify costs associated with the redesign. But parent Alphabet reported Monday that first-quarter capital expenditures nearly tripled year-over-year to $7.3 billion.

Chief Financial Officer Ruth Porat told analysts that half of the spending resulted from hardware purchases to support expanding use of machine learning, which describes automated programs that can, among other things, identify spam and predict which emails users would find most important.

Security and smarts&nbsp

Google's Bank said the overhaul was required primarily to provide offline access to up to 90 days of emails for users who turn on the feature.

The changes also fulfill another top demand of business executives - message expiration.

Users who enable a "confidential" option when sending an email can time-limit its access to recipients and also require they enter a one-time passcode sent to their phones to read it.

The new setting does not override corporate email retention policies or present new obstacles to law enforcement.

"Nudges" and a higher bar for new-mail notifications round out Google's revised sales pitch. The company estimated that nudges will lead 8 percent of business users each week to remember to follow-up on something important.

Cosmetic changes bring Gmail's website in line with Office by placing Google's calendar, tasks and note-taking services within the same page as emails.

Bank said testers have advanced from "neutral to positive to very positive" on the new look.

It is Google's most extensive update to software in its G Suite workplace bundle since accelerating efforts to steal business from Microsoft Corp's dominant Office workplace software suite.

Alphabet Inc's Google unveiled on Wednesday its first Gmail redesign since 2013, capping what the company says was an expensive overhaul two years in the making to adopt security and offline functionality and better resemble Microsoft Outlook. It is Google's most extensive update to software in its G Suite workplace bundle since accelerating efforts to steal business from Microsoft Corp's dominant Office workplace software suite. Previously, G Suite added instant-messaging and spreadsheet features. With Gmail, Google said it restructured email storage databases, unified three dueling systems for syncing messages across devices and upgraded computers underpinning the service. That shift to Google's self-developed Tensor processing chips enables smart-assistant features such as "suggested replies" to messages and "nudges" to respond to forgotten emails. "This is an entire rewrite of our flagship, most-used product," said Jacob Bank, product manager lead for Gmail, which 1.4 billion people use each month. Unreliable offline access to email has long discouraged would-be customers, while recent high-profile corporate data breaches have increased their desire to lock down email. Analysts estimate G Suite generated about $2 billion in revenue last year, 10 times behind Office. Google declined to specify costs associated with the redesign. But parent Alphabet reported Monday that first-quarter capital expenditures nearly tripled year-over-year to $7.3 billion. Chief Financial Officer Ruth Porat told analysts that half of the spending resulted from hardware purchases to support expanding use of machine learning, which describes automated programs that can, among other things, identify spam and predict which emails users would find most important. Security and smarts Google's Bank said the overhaul was required primarily to provide offline access to up to 90 days of emails for users who turn on the feature. The changes also fulfill another top demand of business executives - message expiration. Users who enable a "confidential" option when sending an email can time-limit its access to recipients and also require they enter a one-time passcode sent to their phones to read it. The new setting does not override corporate email retention policies or present new obstacles to law enforcement. "Nudges" and a higher bar for new-mail notifications round out Google's revised sales pitch. The company estimated that nudges will lead 8 percent of business users each week to remember to follow-up on something important. Cosmetic changes bring Gmail's website in line with Office by placing Google's calendar, tasks and note-taking services within the same page as emails. Bank said testers have advanced from "neutral to positive to very positive" on the new look.

Google overhauls Gmail to lure businesses away from Microsoft

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The world goes dark: Have tech giants become too powerful?

What is Exchange Online, the technology behind Microsoft's email service?

Microsoft outage delays release of prisoners in Colorado: Here's why

Microsoft Teams, Outlook outage: Airlines issue alerts, traders shift to phones

Google overhauls Gmail to lure businesses away from Microsoft