The collapse began with a single, brutal admission. On May 2, 2023, just five months after the launch of ChatGPT, then-CEO Dan Rosensweig told analysts on an earnings call that the free chatbot was actively hurting their new customer growth. 

This company becomes first to be wiped out by AI...

Voice AI doesn't just read scripts anymore; it has empathy, handles complex billing, and works 24/7. Discover how generative voice agents are structurally dismantling India’s massive outsourcing empire.

'Call center extinction': How voice AIs are quietly wiping out India’s $40 billion BPO industry

India is positioning itself as a leader in the global AI ecosystem, highlighted by hosting the first AI Impact Summit. A SenseAI report notes global AI investment reached $800 billion in 2025, with VC funding at $226 billion.

India's AI moment: Hype, investment & reality

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This company becomes first to be wiped out by AI...

How voice AIs are quietly wiping out India’s $40 billion BPO industry

India's AI moment: Hype, investment & reality