<p>Seldom does one get his complaint redressed when the matter is flagged on Twitter. Customers wait for days, if not hours, to get a reply from the company, whose products they are using.</p>

<p>But Tesla Inc CEO Elon Musk has taken customer responsiveness to a whole new level. It is no secret that Musk is hyperactive on Twitter—so much so that one wonders whether he himself is available on the social networking site or has hired any special team for this purpose.</p>

<p><strong>Also read |&nbsp;</strong>&nbsp;<a href="https://www.wionews.com/world/warning-of-population-collapse-on-earth-elon-musk-calls-for-colonisation-of-mars-399164">Warning of 'population collapse' on Earth, Elon Musk calls for&nbsp;colonisation&nbsp;of Mars&nbsp;&nbsp;</a></p>

<p>He often posts opinions or engages in a heated debate on the social media site. From exchanging banters with the United States Senator Bernie Sanders to debating on ending world hunger with the director of the UN's World Food Programme, Musk’s Twitter replies have often gained attention as well as ire of many.</p>

<p><strong>Also read |&nbsp;</strong><a href="https://www.wionews.com/world/elon-musk-asks-people-to-use-signal-app-instead-of-whatsapp-and-facebook-over-privacy-issues-355704">Elon Musk asks people to use Signal app instead of WhatsApp and Facebook over privacy issues</a></p>

<p>Recently, Musk left many impressed when he replied to a Twitter complaint related to his Tesla car in three minutes.</p>

<div class="ui-state-default" contenteditable="false">
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<p dir="ltr" lang="en">Checking …</p>
— Elon Musk (@elonmusk) <a href="https://twitter.com/elonmusk/status/1461807570138640387?ref_src=twsrc%5Etfw">November 19, 2021</a></blockquote>
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<p>When a South Korean owner of Tesla Model 3 complained that he was unable to connect the electric compact sedan's system to his iPhone, Musk’s reply came within three minutes with a brief response, “Checking…".</p>

<p>Five hours after his first reply, Musk came back with an update on the server error issue and shared what went wrong with the Tesla app.</p>

<p>The Model 3 owner was amazed with Musk's promptness and even replied to the Tesla CEO with a ‘Thank you, Elon’ after this.</p>

<p>Netizens too praised Tesla CEO's prompt responsiveness to the concerns of Tesla owners.</p>

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<p dir="ltr" lang="en">Crazy. A CEO, billionaire, richest person served you. What a great company!</p>
— GoToMars (@aguduo4) <a href="https://twitter.com/aguduo4/status/1461809341519081472?ref_src=twsrc%5Etfw">November 19, 2021</a></blockquote>
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<p dir="ltr" lang="en">Awesome that the CEO is right on top of this!</p>
— Jeremy Johnson (@AGuyOnlineHere) <a href="https://twitter.com/AGuyOnlineHere/status/1461809513007390723?ref_src=twsrc%5Etfw">November 19, 2021</a></blockquote>
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<p>&nbsp;</p>


Seldom does one get his complaint redressed when the matter is flagged on Twitter. Customers wait for days, if not hours, to get a reply from the company, whose products they are using.

Seldom does one get his complaint redressed when the matter is flagged on Twitter. Customers wait for days, if not hours, to get a reply from the company, whose products they are using. But Tesla Inc CEO Elon Musk has taken customer responsiveness to a whole new level. It is no secret that Musk is hyperactive on Twitter—so much so that one wonders whether he himself is available on the social networking site or has hired any special team for this purpose. Also read | Warning of 'population collapse' on Earth, Elon Musk calls for colonisation of Mars He often posts opinions or engages in a heated debate on the social media site. From exchanging banters with the United States Senator Bernie Sanders to debating on ending world hunger with the director of the UN's World Food Programme, Musk’s Twitter replies have often gained attention as well as ire of many. Also read | Elon Musk asks people to use Signal app instead of WhatsApp and Facebook over privacy issues Recently, Musk left many impressed when he replied to a Twitter complaint related to his Tesla car in three minutes. Checking … — Elon Musk (@elonmusk) November 19, 2021 × When a South Korean owner of Tesla Model 3 complained that he was unable to connect the electric compact sedan's system to his iPhone, Musk’s reply came within three minutes with a brief response, “Checking…". Five hours after his first reply, Musk came back with an update on the server error issue and shared what went wrong with the Tesla app. The Model 3 owner was amazed with Musk's promptness and even replied to the Tesla CEO with a ‘Thank you, Elon’ after this. Netizens too praised Tesla CEO's prompt responsiveness to the concerns of Tesla owners. Crazy. A CEO, billionaire, richest person served you. What a great company! — GoToMars (@aguduo4) November 19, 2021 × Awesome that the CEO is right on top of this! — Jeremy Johnson (@AGuyOnlineHere) November 19, 2021 ×

Netizens hail Elon Musk for ‘promptly’ replying to Twitter complaint in 3 minutes

<p>Recent research has revealed that customers are now fed up with getting <a href="https://www.wionews.com/topics/coronavirus">Covid</a> as an excuse for bad service at shops and businesses.</p>

<p>The UK Institute of Customer Service said customers were considerate of the Covid excuse at first when the pandemic had sent the world into a lockdown. However, now, as the world is learning to live with the deadly coronavirus, customers feel eateries and other businesses are using Covid as an excuse.</p>

<p><strong>Also read |&nbsp;<a href="https://www.wionews.com/world/fiji-police-deliver-groceries-toilet-paper-amid-covid-19-spike-396398" hreflang="en">Fiji police deliver groceries, toilet paper amid COVID-19 spike</a></strong></p>

<p>Customers, who were a part of this study, said they were tolerant of delay at the beginning as they understood the businesses were struggling to adjust to the new normal. Things, however, should change now and Covid should not be used as a blanket excuse, a study revealed.</p>

<p>This study has come after an increase in complaints was recorded in the last two years. The number of complaints regarding bad service in the last six months has been the highest since 2009, a survey revealed.</p>

<p><strong>Also read |&nbsp;<a href="https://www.wionews.com/india-news/wheres-your-mask-small-kid-urges-people-to-follow-covid-protocol-in-india-396275" hreflang="en">'Where's your mask?': Small kid urges people to follow Covid protocol in India</a></strong></p>

<p>Leading sectors in poor service with Covid as a blanket excuse are transport, local public services and telecommunications.</p>

<p>"Saying 'because of Covid' is not a good phrase," said Jo Causon, the institute's chief executive. "Organisations must not hide behind this blanket statement."</p>

<p>The researchers advised businesses and retailers to be honest with their customers with regard to delays in deliveries. This request has also come after several businesses saw a delay in delivery owing to the Evergreen ship getting stuck at the Suez Canal.</p>


Recent research has revealed that customers are now fed up with getting Covid as an excuse for bad service at shops and businesses. The UK Institute of Customer Service said customers were considerate of the Covid excuse at first when the pandemic had sent the world into a lockdown.

Recent research has revealed that customers are now fed up with getting Covid as an excuse for bad service at shops and businesses. The UK Institute of Customer Service said customers were considerate of the Covid excuse at first when the pandemic had sent the world into a lockdown. However, now, as the world is learning to live with the deadly coronavirus, customers feel eateries and other businesses are using Covid as an excuse. Also read | Fiji police deliver groceries, toilet paper amid COVID-19 spike Customers, who were a part of this study, said they were tolerant of delay at the beginning as they understood the businesses were struggling to adjust to the new normal. Things, however, should change now and Covid should not be used as a blanket excuse, a study revealed. This study has come after an increase in complaints was recorded in the last two years. The number of complaints regarding bad service in the last six months has been the highest since 2009, a survey revealed. Also read | 'Where's your mask?': Small kid urges people to follow Covid protocol in India Leading sectors in poor service with Covid as a blanket excuse are transport, local public services and telecommunications. "Saying 'because of Covid' is not a good phrase," said Jo Causon, the institute's chief executive. "Organisations must not hide behind this blanket statement." The researchers advised businesses and retailers to be honest with their customers with regard to delays in deliveries. This request has also come after several businesses saw a delay in delivery owing to the Evergreen ship getting stuck at the Suez Canal.

Customers tired of hearing 'due to Covid' as an excuse: Study

Electric vehicle maker Tesla, facing scrutiny in China over safety and customer service complaints, is boosting its engagement with mainland regulators and beefing up its government relations team.

World Business Watch: Tesla under scrutiny in China, steps up engagement with regulators