A customer has accused Swiggy Instamart of a ‘scam’ for delivering underweight vegetables. The incident came to light when the customer weighed the vegetables using a scale and shared his experience on Reddit.

The image shared by the user on Reddit shows that the cauliflower he received from Swiggy Instamart weighed 145 grams only, while the vegetable weight on the app is listed as between 400-600 grams. Upon checking the weight of other vegetables, the customer found that most vegetables he ordered were underweight.

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“One of the veggies (cauliflower) made me check all the other ones for their weight Most of the vegetables were underweight,” the customer wrote in the Reddit post.

When the customer raised the issue with the customer support of Swiggy, he did not receive a satisfactory response as the Swiggy Instamart representatives offered him a partial refund.

Also read | <a href="https://www.wionews.com/india-news/chinese-man-arrested-in-delhi-for-duping-over-rs40-lakh-in-fake-stock-trading-777279">Chinese man arrested in Delhi for duping over $47,000 in fake stock trading</a>

“Swiggy support was shameless including their escalation team as they were not ready to replace the items and were trying to play smart with words for a partial refund (sic.),” he added.

“Finally reported the issue to govt's Ingram consumer helpline and also mailed my bank to reverse credit the amount,” he said.

<h2>'Not some innocent mistake'</h2>

The Reddit post got several comments, with some sharing similar experiences and the rest expressing concern about the online grocery store.&nbsp;

Also read |&nbsp;<a href="https://www.wionews.com/india-news/delhi-aqi-hits-severe-plus-as-breathing-equals-smoking-49-cigarettes-daily-pm25-levels-60x-who-limit-777109">Delhi AQI hits 'severe plus' as breathing equals smoking 49 cigarettes daily; PM2.5 levels 60x WHO limit</a>

“I have a digital scale. Got underweight products,” a user said, sharing their experience with Swiggy Instamart. “Same story gave me a 50% refund and I agreed. Then I realised, what about the others who don't have a scale? How widespread this practice is?”

“Think about how many orders they deliver every single day and how often they underweight stuff compared to what’s printed on the stickers. It’s not some innocent mistake; it’s a system,” a user commented on the post.

Another agreed, “This should be a direct consumer court case, they should be fined and you can follow the case with cheating.”

<h2>Swiggy's response to the incident</h2>

In response to the incident, Swiggy has issued a statement: “At Swiggy Instamart, merchants undergo a thorough vetting process before they are onboarded, which includes verifying certifications such as FSSAI. Once onboarded, they are mandated to ensure that all supplies are subjected to rigorous quality checks and any shipment that doesn’t meet the criteria is completely rejected.”

“This particular instance is an anomaly by the merchant, and we are investigating how it happened. We take customer feedback seriously, and the issue has been resolved with the customer. Customer trust is our top priority, and we remain fully committed to upholding the highest standards of transparency to ensure such instances do not occur,”&nbsp;said a Swiggy Instamart spokesperson.

(With inputs from agencies)

A customer has accused Swiggy Instamart of a ‘scam’ for delivering underweight vegetables. The incident came to light when the customer weighed the vegetables using a scale and shared his experience on Reddit.

A customer has accused Swiggy Instamart of a ‘scam’ for delivering underweight vegetables. The incident came to light when the customer weighed the vegetables using a scale and shared his experience on Reddit. The image shared by the user on Reddit shows that the cauliflower he received from Swiggy Instamart weighed 145 grams only, while the vegetable weight on the app is listed as between 400-600 grams. Upon checking the weight of other vegetables, the customer found that most vegetables he ordered were underweight. Scam Alert: Underweight vegetables from Instamart byu/PsyHil89 inswiggy × “One of the veggies (cauliflower) made me check all the other ones for their weight Most of the vegetables were underweight,” the customer wrote in the Reddit post. When the customer raised the issue with the customer support of Swiggy, he did not receive a satisfactory response as the Swiggy Instamart representatives offered him a partial refund. Also read | Chinese man arrested in Delhi for duping over $47,000 in fake stock trading “Swiggy support was shameless including their escalation team as they were not ready to replace the items and were trying to play smart with words for a partial refund (sic.),” he added. “Finally reported the issue to govt's Ingram consumer helpline and also mailed my bank to reverse credit the amount,” he said. 'Not some innocent mistake' The Reddit post got several comments, with some sharing similar experiences and the rest expressing concern about the online grocery store. Also read | Delhi AQI hits 'severe plus' as breathing equals smoking 49 cigarettes daily; PM2.5 levels 60x WHO limit “I have a digital scale. Got underweight products,” a user said, sharing their experience with Swiggy Instamart. “Same story gave me a 50% refund and I agreed. Then I realised, what about the others who don't have a scale? How widespread this practice is?” “Think about how many orders they deliver every single day and how often they underweight stuff compared to what’s printed on the stickers. It’s not some innocent mistake; it’s a system,” a user commented on the post. Another agreed, “This should be a direct consumer court case, they should be fined and you can follow the case with cheating.” Swiggy's response to the incident In response to the incident, Swiggy has issued a statement: “At Swiggy Instamart, merchants undergo a thorough vetting process before they are onboarded, which includes verifying certifications such as FSSAI. Once onboarded, they are mandated to ensure that all supplies are subjected to rigorous quality checks and any shipment that doesn’t meet the criteria is completely rejected.” “This particular instance is an anomaly by the merchant, and we are investigating how it happened. We take customer feedback seriously, and the issue has been resolved with the customer. Customer trust is our top priority, and we remain fully committed to upholding the highest standards of transparency to ensure such instances do not occur,” said a Swiggy Instamart spokesperson. (With inputs from agencies)

Customer accuses Swiggy Instamart of underweight delivery ‘scam’, check company's response

India&#39;s top e-commerce player Flipkart plans to move into the groceries space and make a renewed push in the online furniture business, as it expands its product portfolio and looks to outmaneuver global giant Amazon.com in a burgeoning Indian market.

Flipkart Chief Executive Binny Bansal said the home-grown e-commerce player plans to begin experimenting with grocery sales next year and scale up operations over a three year period.

&quot;There&#39;s definitely room to build a profitable grocery business, but it&#39;s hard. That doesn&#39;t mean it&#39;s not possible, but it&#39;s hard,&quot; Bansal told Reuters in an interview on Sunday.

Amazon has already began to pilot grocery sales in select Indian cities.

More and more people in India, a country of over 1.2 billion people, are logging on to the internet to buy everything ranging from clothes to smartphones, making its e-commerce market one of the world&#39;s fastest growing.

Bank of America Merrill Lynch sees the value of goods sold online in India jumping tenfold to $188 billion by 2025. 
Bansal said fashion will remain Flipkart&#39;s best selling category for the next few years, but he sees online groceries as having the potential to grow as big as fashion and electronics in the next six to eight years.

Earlier in 2016, Flipkart-owned fashion portal Myntra bought rival Jabong for $70 million to create India&#39;s largest online fashion retailer.

Furniture potential

Bansal said Flipkart is also eyeing making deeper inroads in the online furniture space.

Indian websites such as Urban Ladder and Pepperfry have just begun to fuel the demand for online furniture sales in India, a country where many still prefer traditional carpenters and local stores.

Flipkart currently sells furniture but plans to relaunch the store in about three to four months and add more variety. 
&quot;You will see more furniture in three-four months,&quot; he said.

&quot;We&#39;re ramping up our selection and experience as well. We are basically building capabilities for furniture,&quot; Bansal said, adding Flipkart aims to provide furniture assembly services that are key to making headway in this segment.

IPO plans

Flipkart would consider going public in two to four years, Bansal said, adding the company could consider listing in India or overseas.

He said Flipkart, which is backed by Tiger Global Management and Accel Partners among others, has cash reserves to last up to three years and that the company looks to raise money when the funds are available rather then when they are needed most.

&quot;What that strategy means is that we are constantly talking to investors and partners who are interested in investing.&quot; 
Reuters reported in September that Wal-Mart Stores was in talks to buy a minority stake in Flipkart.

(Reuters)

Flipkart plans to begin experimenting with grocery sales next year and scale up operations over a three year period

India's top e-commerce player Flipkart plans to move into the groceries space and make a renewed push in the online furniture business, as it expands its product portfolio and looks to outmaneuver global giant Amazon.com in a burgeoning Indian market. Flipkart Chief Executive Binny Bansal said the home-grown e-commerce player plans to begin experimenting with grocery sales next year and scale up operations over a three year period. "There's definitely room to build a profitable grocery business, but it's hard. That doesn't mean it's not possible, but it's hard," Bansal told Reuters in an interview on Sunday. Amazon has already began to pilot grocery sales in select Indian cities. More and more people in India, a country of over 1.2 billion people, are logging on to the internet to buy everything ranging from clothes to smartphones, making its e-commerce market one of the world's fastest growing. Bank of America Merrill Lynch sees the value of goods sold online in India jumping tenfold to $188 billion by 2025. Bansal said fashion will remain Flipkart's best selling category for the next few years, but he sees online groceries as having the potential to grow as big as fashion and electronics in the next six to eight years. Earlier in 2016, Flipkart-owned fashion portal Myntra bought rival Jabong for $70 million to create India's largest online fashion retailer. Furniture potential Bansal said Flipkart is also eyeing making deeper inroads in the online furniture space. Indian websites such as Urban Ladder and Pepperfry have just begun to fuel the demand for online furniture sales in India, a country where many still prefer traditional carpenters and local stores. Flipkart currently sells furniture but plans to relaunch the store in about three to four months and add more variety. "You will see more furniture in three-four months," he said. "We're ramping up our selection and experience as well. We are basically building capabilities for furniture," Bansal said, adding Flipkart aims to provide furniture assembly services that are key to making headway in this segment. IPO plans Flipkart would consider going public in two to four years, Bansal said, adding the company could consider listing in India or overseas. He said Flipkart, which is backed by Tiger Global Management and Accel Partners among others, has cash reserves to last up to three years and that the company looks to raise money when the funds are available rather then when they are needed most. "What that strategy means is that we are constantly talking to investors and partners who are interested in investing." Reuters reported in September that Wal-Mart Stores was in talks to buy a minority stake in Flipkart. (Reuters)

Flipkart plans to foray into online grocery space

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