Microsoft announces Copilot Studio: A sales agent to prioritise leads and craft personalised outreach. A communications agent that will monitor supply chain performance.

AI employees are here: Microsoft Copilot assistants coming to a device near you in November

Will you be able to board a flying taxi soon? Airlines around the world have placed orders for air cabs that take off and land vertically. Analysts believe air taxi services will be first introduced by existing airlines, who will offer the ride to their first-class customers for a premium price.

Gravitas | Will flying taxis take off in 2024?

US online retail giant Amazon pledged Tuesday to directly compensate customers harmed or injured by faulty goods bought from independent sellers on its platform.

Amazon to compensate for unsafe goods sold by independent, third-party traders

Recent research has revealed that customers are now fed up with getting Covid as an excuse for bad service at shops and businesses. The UK Institute of Customer Service said customers were considerate of the Covid excuse at first when the pandemic had sent the world into a lockdown.

Customers tired of hearing 'due to Covid' as an excuse: Study

Starting Monday, commuters of the Delhi Metro can participate in an online survey conducted by a global transport body across various parameters, including availability, accessibility, and security, officials said Sunday.

Delhi Metro to conduct customer satisfaction survey from March 18 to April 14

The Indian consumer is being shortchanged, despite best intentions. The Consumer Protection Bill, 2018, introduced in Parliament in the last Winter Session, incorporates some of the best international practices for protection of consumer interests.

Consumer Protection Bill 2018 must be passed immediately to protect consumer rights