Singapore Airlines has been asked to pay an Indian couple with over ₹2 lakh to compensate for the malfunction in the automatic recliner seats in business class. Telangana's Director General of Police (DGP) Ravi Gupta and his wife filed a lawsuit against the airline after they were asked to manually adjust seats with an automatic recline feature, the New York Post reported.

Singapore Airlines has been asked to pay an Indian couple with over ₹2 lakh to compensate for the malfunction in the automatic recliner seats in business class. Telangana's Director General of Police (DGP) Ravi Gupta and his wife filed a lawsuit against the airline after they were asked to manually adjust seats with an automatic recline feature, the New York Post reported. Gupta and his wife were travelling to Australia via Singapore from Hyderabad on 23 May 2023. According to the complaint filed by the couple, despite paying ₹66,750 each for their business class tickets, their seats malfunctioned and the airline asked them to manually adjust the seats. Gupta raised the issue with the airline, expressing dissatisfaction over their flight experience despite paying a substantial amount for their tickets. Singapore Airlines offered them 10,000 frequent flyer miles or loyalty points each as compensation. However, the couple did not accept the offer and took legal action against the company, the report stated. ALSO READ | 100 stray dogs in Delhi receive paw-some doggy 'Aadhaar cards'. Here's all you need to know The District Consumer Disputes Redressal Commission in Telangana ruled in favour of Gupta and his wife. They ordered Singapore Airlines to reimburse them with ₹213,585 for the "mental agony" they faced. Gupta mentioned in the court filings the airline treated them like "economy class passengers" while they bought business class seats. According to the couple, they were made to adjust their seat manually due to the malfunction in the automatically reclining seats. Due to this, they were uncomfortable and awake throughout the flight. The report released last week stated that the couple won their case against Singapore Airlines and the District Consumer Disputes Redressal Commission in Telangana ruled in their favour. The court has ordered the company to pay them ₹213,585 for the "mental agony" and physical discomfort they faced during the flight. (With inputs from agencies)

Indian couple receives over ₹2 lakh in compensation after their business class seats failed to recline

A recliner malfunction landed an airliner company into trouble after an Indian couple sued them for giving faulty business-class seats on their way to Australia. Singapore Airlines has been ordered to pay $2,400 (approx. INR 213, 585) to Ravi Gupta and his wife for causing them discomfort during their flight.

Ravi Gupta, a police chief in the Indian state of Telangana, was flying with his wife from Hyderabad to Australia, which transited through Singapore. The couple said they paid $800 (approx. INR 66,750) each for business-class seats.&nbsp;

During the flight, the couple complained that their seats’ automatic recline feature was not working; instead, they had to recline the seats manually. The minor seat malfunction left the couple frustrated during their five-hour trip. &nbsp;

Also Read |&nbsp;<a href="https://www.wionews.com/india-news/four-schools-in-delhi-ncr-receive-bomb-threats-prompting-immediate-evacuations-716857">Dozens of schools in Delhi-NCR receive bomb threats prompting immediate evacuations. LIVE updates here</a>

When they complained, the couple was promptly offered 10,000 frequent flyer miles or loyalty points each. However, they declined the offer and sued Singapore Airlines.

In official court documents, the Guptas accused the airliner company of making them feel like lowly “economy-class passengers” despite them paying for spacious business-class accommodation. The couple also said they were forced to stay awake throughout the journey as a result. The incident took place last year in May.

Watch |&nbsp;Gravitas: Why airlines are obsessed with weight- your and your bag's

<div class="ui-state-default" contenteditable="false">
<div class="twitter-block" draggable="false">
<div class="videoWrapper trancodeVideo"><iframe allowfullscreen="" autoplay="1" class="includeVideo" frameborder="0" height="350" src="https://www.wionews.com/videos/gravitas-why-airlines-are-obsessed-with-weight-your-and-your-bags-630337/embed" style="width:100%;max-width:560px;" width="560"></iframe></div>
</div>
<a class="close-mark close-div" href="#" id="jqclosemark">×</a></div>

The judgement in the case came last week when the District Consumer Disputes Redressal Commission in Telangana ruled in the couple’s favour and ordered Singapore Airlines to pay them $2,400 “for causing mental agony and physical suffering”.

In a statement to The Independent, Singapore Airlines did confirm the ''faulty'' automatic recline ability in their seats.&nbsp;

“SIA can confirm that while the automatic recline function on Mr and Mrs Gupta's seats was faulty, the manual recline function was working on their flight from Hyderabad to Singapore. There were no issues on their connecting flight from Singapore to Perth,'' a spokesperson told The Independent.&nbsp;

Also Read |&nbsp;<a href="https://www.wionews.com/india-news/couldve-lost-eyesight-reason-behind-raghav-chadhas-striking-absence-amid-party-crisis-716793">‘Could’ve lost eyesight’: Reason behind Raghav Chadha’s striking absence amid party crisis</a>

As the flight was full of passengers, SIA staff was unable to relocate Guptas elsewhere in the Business Class cabin, said the company in their official statement.&nbsp;

“Our crew proactively checked in on these customers regularly and offered to manually recline the seat when needed. We apologise to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue,'' the statement added.

(With inputs from agencies)&nbsp;

A recliner malfunction landed an airliner company into trouble after an Indian couple sued them for giving faulty business-class seats on their way to Australia.

A recliner malfunction landed an airliner company into trouble after an Indian couple sued them for giving faulty business-class seats on their way to Australia. Singapore Airlines has been ordered to pay $2,400 (approx. INR 213, 585) to Ravi Gupta and his wife for causing them discomfort during their flight. Ravi Gupta, a police chief in the Indian state of Telangana, was flying with his wife from Hyderabad to Australia, which transited through Singapore. The couple said they paid $800 (approx. INR 66,750) each for business-class seats. During the flight, the couple complained that their seats’ automatic recline feature was not working; instead, they had to recline the seats manually. The minor seat malfunction left the couple frustrated during their five-hour trip. Also Read | Dozens of schools in Delhi-NCR receive bomb threats prompting immediate evacuations. LIVE updates here When they complained, the couple was promptly offered 10,000 frequent flyer miles or loyalty points each. However, they declined the offer and sued Singapore Airlines. In official court documents, the Guptas accused the airliner company of making them feel like lowly “economy-class passengers” despite them paying for spacious business-class accommodation. The couple also said they were forced to stay awake throughout the journey as a result. The incident took place last year in May. Watch | Gravitas: Why airlines are obsessed with weight- your and your bag's × The judgement in the case came last week when the District Consumer Disputes Redressal Commission in Telangana ruled in the couple’s favour and ordered Singapore Airlines to pay them $2,400 “for causing mental agony and physical suffering”. In a statement to The Independent, Singapore Airlines did confirm the ''faulty'' automatic recline ability in their seats. “SIA can confirm that while the automatic recline function on Mr and Mrs Gupta's seats was faulty, the manual recline function was working on their flight from Hyderabad to Singapore. There were no issues on their connecting flight from Singapore to Perth,'' a spokesperson told The Independent. Also Read | ‘Could’ve lost eyesight’: Reason behind Raghav Chadha’s striking absence amid party crisis As the flight was full of passengers, SIA staff was unable to relocate Guptas elsewhere in the Business Class cabin, said the company in their official statement. “Our crew proactively checked in on these customers regularly and offered to manually recline the seat when needed. We apologise to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue,'' the statement added. (With inputs from agencies)

Indian couple receives $2,400 for 'mental agony' caused by malfunctioning business class seats

Registering its second annual decline in a row Mexico's auto production fell by almost two percent last year in comparison to 2022. This is Mexico's flagship industrial sector struggling to pull past the pandemic shocks and also a global semiconductor shortage.

World Business Watch: Mexico's flagship industrial sector struggles

business-class

Business Class, News on Business Class, stories on Business Class, articles on Business Class, Business Class stories at Wion, Business Class news, Business Class latest news