Artificial intelligence is reshaping customer support by automating routine tasks, but human expertise remains vital for complex and sensitive cases. Industry experts say businesses should prioritise resolving customer issues over relying solely on automation to improve service quality.

AI is changing customer support jobs, but people remain central

AI company leaders are warning that generative AI could disrupt entry-level white-collar jobs, deepen inequality and cause economic collapse. If adoption lags, countries like India risk a widening AI divide shaping the future of work and the middle class. Here are the worst and best cases

This is f***ing insane!: AI’s dystopian future is K-shaped, and could decimate the middle classes from India to the US

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AI is changing customer support jobs, but people remain central

This is f***ing insane!: AI’s K-shaped future could decimate middle classes