After the Canadian telecoms operator suffered a major outage that paralyzed the country's banking and emergency services last week, Rogers Communications Inc will be crediting customers with the equivalent of five days service, it said on Tuesday. Rogers has come under pressure from Canadian government, customers and politicians over last Friday's unprecedented glitch that lasted 19 hours. On Tuesday, the telecoms regulator ordered Rogers to respond within ten days to its questions about the network outage that impacted millions of Canadians. "We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service," Rogers said in a statement late on Tuesday, as reported by Reuters.

Rogers, which has about 10 million wireless subscribers and 2.25 million retail internet subscribers, would have to credit between C$65 million to C$75 million to customers in the third quarter due to the outage, Scotiabank estimated in a note on Monday. The company reported a net income of C$1.56 billion in 2021. The glitch, which also disrupted flights, has cast doubt over Rogers' C$20 billion ($15.4 billion) takeover of Shaw Communications. That deal has been blocked by the antitrust agency saying it would lessen competition in the country, where customers pay among the highest telecom bills in the world.

Also Read:<a href="https://www.wionews.com/world/united-states-imf-cuts-2022-growth-forecast-to-23-but-predicts-country-will-avoid-recession-496949">&nbsp;United States: IMF cuts 2022 growth forecast to 2.3% but predicts country will avoid recession</a>

Rogers needs to provide a detailed account as to "why" and "how" the outage happened, and what measures the company is putting in place to prevent future outages, the Canadian Radio-television and Telecommunications Commission (CRTC) said in a statement. The CRTC has asked Rogers more than 50 pointed questions relating to the outage and the company has until July 22 to provide its responses, after which the CRTC will decide what additional measures need to be taken. "Events of this magnitude paralyzing portions of our country's economy and jeopardizing the safety of Canadians are simply unacceptable," CRTC said.

(with inputs from agencies) 
&nbsp;

WATCH WION LIVE HERE

<iframe allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="350" src="https://www.wionews.com/live-tv/embed?autoplay=1&amp;mute=1" width="100%"></iframe>

You can now write for wionews.com and be a part of the community. Share your stories and opinions with us <a href="https://www.wionews.com/content-contribution-registration-form">here</a>.

After the Canadian telecoms operator suffered a major outage that paralyzed the country's banking and emergency services last week, Rogers Communications Inc will be crediting customers with the equivalent of five days service, it said on Tuesday.

After the Canadian telecoms operator suffered a major outage that paralyzed the country's banking and emergency services last week, Rogers Communications Inc will be crediting customers with the equivalent of five days service, it said on Tuesday. Rogers has come under pressure from Canadian government, customers and politicians over last Friday's unprecedented glitch that lasted 19 hours. On Tuesday, the telecoms regulator ordered Rogers to respond within ten days to its questions about the network outage that impacted millions of Canadians. "We know that we need to earn back their trust, and as a first step, we will be crediting our customers with the equivalent of five days service," Rogers said in a statement late on Tuesday, as reported by Reuters. Rogers, which has about 10 million wireless subscribers and 2.25 million retail internet subscribers, would have to credit between C$65 million to C$75 million to customers in the third quarter due to the outage, Scotiabank estimated in a note on Monday. The company reported a net income of C$1.56 billion in 2021. The glitch, which also disrupted flights, has cast doubt over Rogers' C$20 billion ($15.4 billion) takeover of Shaw Communications. That deal has been blocked by the antitrust agency saying it would lessen competition in the country, where customers pay among the highest telecom bills in the world. Also Read: United States: IMF cuts 2022 growth forecast to 2.3% but predicts country will avoid recession Rogers needs to provide a detailed account as to "why" and "how" the outage happened, and what measures the company is putting in place to prevent future outages, the Canadian Radio-television and Telecommunications Commission (CRTC) said in a statement. The CRTC has asked Rogers more than 50 pointed questions relating to the outage and the company has until July 22 to provide its responses, after which the CRTC will decide what additional measures need to be taken. "Events of this magnitude paralyzing portions of our country's economy and jeopardizing the safety of Canadians are simply unacceptable," CRTC said. (with inputs from agencies) WATCH WION LIVE HERE You can now write for wionews.com and be a part of the community. Share your stories and opinions with us here.

Rogers to compensate for massive outage that impacted millions of Canadians

Canada's biggest telecom operator Rogers faces outrage. Network outage draws customer criticism. Emergency lines also took a hit due to the outage.

Canada: Network outage draws customer criticism as Rogers telecom faces network failure

rogers

Rogers, News on Rogers, stories on Rogers, articles on Rogers, Rogers stories at Wion, Rogers news, Rogers latest news