Following the recent incident of an unruly passenger urinating on an elderly woman on a flight, Air India has decided to modify its in-flight alcohol service policy. The cabin crew have now been told to tactfully refuse further serving of alcohol if needed.

The Tata group-owned airline was earlier slapped with severe penalties by DGCA for lapses over two incidents of unruly passengers on board its international flights.&nbsp;

According to the revised policy, alcohol consumption should not be permitted unless the cabin crew is serving it. The cabin crew has also been told to be attentive to identifying guests that might be consuming their own alcohol.

Also Read |&nbsp;<a href="https://www.wionews.com/india-news/dgca-fines-air-india-37000-over-peegate-pilot-in-command-suspended-for-3-months-554417">DGCA fines Air India $37,000 over 'peegate', Pilot-In-Command suspended for 3 months</a>

"Service of alcoholic beverages must be carried out in a reasonable and safe manner. This includes tactfully refusing to (further) serve a guest alcohol," as per the policy.

In a statement, an Air India spokesperson said the airline referred to the practice of other carriers and based on that, along with inputs from the US National Restaurants Association's guidelines, it has reviewed its existing in-flight alcohol service policy.

"These were largely in line with Air India's existing practice, though some adjustments have been made for better clarity, and NRA's Traffic Light system included to help crew recognise and manage possible cases of intoxication," the statement said.

"The new policy has now been promulgated to crew and included in training curricula. Air India remains committed to the safety and well-being of our passengers and cabin crew, including but not limited to the responsible service of alcohol," the spokesperson said.

Air India was fined Rs 30 lakh (about $37,000) for the way it handled the unruly passenger who peed on an elderly woman on a New York-Delhi flight. The Pilot-In-Command was also suspended for three months on grounds that he failed to discharge his duties. A fine of of Rs 3 lakh was levied on AI's Director-in-flight services.

The airline has said that it will assist the flight's pilot-in-command with an appeal against the suspension of his license by DGCA as the airline deems the action as "excessive".

In another incident, the airline was fined Rs 10 lakh for failing to report a December 6 incident on its Paris-New Delhi flight, in which a passenger peed on a vacant seat and the blanket of another passenger.

(With inputs from agencies)

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Following the recent incident of an unruly passenger urinating on an elderly woman on a flight, Air India has decided to modify its in-flight alcohol service policy.

Following the recent incident of an unruly passenger urinating on an elderly woman on a flight, Air India has decided to modify its in-flight alcohol service policy. The cabin crew have now been told to tactfully refuse further serving of alcohol if needed. The Tata group-owned airline was earlier slapped with severe penalties by DGCA for lapses over two incidents of unruly passengers on board its international flights. According to the revised policy, alcohol consumption should not be permitted unless the cabin crew is serving it. The cabin crew has also been told to be attentive to identifying guests that might be consuming their own alcohol. Also Read | DGCA fines Air India $37,000 over 'peegate', Pilot-In-Command suspended for 3 months "Service of alcoholic beverages must be carried out in a reasonable and safe manner. This includes tactfully refusing to (further) serve a guest alcohol," as per the policy. In a statement, an Air India spokesperson said the airline referred to the practice of other carriers and based on that, along with inputs from the US National Restaurants Association's guidelines, it has reviewed its existing in-flight alcohol service policy. "These were largely in line with Air India's existing practice, though some adjustments have been made for better clarity, and NRA's Traffic Light system included to help crew recognise and manage possible cases of intoxication," the statement said. "The new policy has now been promulgated to crew and included in training curricula. Air India remains committed to the safety and well-being of our passengers and cabin crew, including but not limited to the responsible service of alcohol," the spokesperson said. Air India was fined Rs 30 lakh (about $37,000) for the way it handled the unruly passenger who peed on an elderly woman on a New York-Delhi flight. The Pilot-In-Command was also suspended for three months on grounds that he failed to discharge his duties. A fine of of Rs 3 lakh was levied on AI's Director-in-flight services. The airline has said that it will assist the flight's pilot-in-command with an appeal against the suspension of his license by DGCA as the airline deems the action as "excessive". In another incident, the airline was fined Rs 10 lakh for failing to report a December 6 incident on its Paris-New Delhi flight, in which a passenger peed on a vacant seat and the blanket of another passenger. (With inputs from agencies) WATCH WION LIVE HERE You can now write for wionews.com and be a part of the community. Share your stories and opinions with us here.

Air India modifies in-flight alcohol service policy amid incidents of 'unruly' passenger behaviour

Air India has been fined Rs 30 lakh (about $37,000) for the way it handled the unruly passenger who peed on an elderly woman on a New York-Delhi flight. The Directorate General of Civil Aviation (DGCA) announced the decision on Friday.&nbsp;

The Tata group-owned airline has been under fire for the November 26 incident, in which a male passenger, Shankar Mishra, while apparently inebriated, allegedly urinated on a female co-passenger.

The Pilot-In-Command has also been suspended for three months on grounds that he failed to discharge his duties. A fine of of Rs 3 lakh has also been levied on AI's Director-in-flight services.

The airline had earlier been sent a show-cause notice in the matter. The airline’s Accountable Manager, Director in-flight Services, all the pilots and cabin crew members of that flight need to respond as to why enforcement action should not be taken against them for failing to fulfill their regulatory obligations.

Also Read |&nbsp;<a href="https://www.wionews.com/india-news/air-india-pee-gate-who-is-shankar-mishra-the-man-accused-of-allegedly-urinating-on-elderly-co-passenger-550506">Who is Shankar Mishra, the man accused of urinating on an elderly co-passenger</a>

Mishra has already been banned by Air India for four months from flying with the airline. The decision was reached following an enquiry by an internal committee.&nbsp;

Mishra, who was a senior executive at US financial services firm Wells Fargo, since been fired by the company. He was later arrested by the Delhi Police from Bengaluru on January 7, and was sent to 14-day judicial custody.

Tata Sons Chairman N Chandrasekaran had earlier issued a statement, accepting that Air India should have responded to the situation more swiftly.&nbsp;

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"The incident on Air India flight Al102 on November 26th, 2022, has been a matter of personal anguish to me and my colleagues at Air India," he said.

“Air India’s response should have been much swifter. We fell short of addressing this situation the way it should have been," he added.&nbsp;

Even though the incident took place in November, it came to light only recently, causing public outrage over the negligence as the authorities assured to take action.&nbsp;

Chandrasekaran stated that the Tata group and Air India are committed to ensure passengers' well-being and safety.

“The Tata group and Air India stand by the safety and well-being of our passengers and crew with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature," the statement added. &nbsp;

(With inputs from agencies)

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Air India has been fined Rs 30 lakh (about $37,000) for the way it handled the unruly passenger who peed on an elderly woman on a New York-Delhi flight. The Directorate General of Civil Aviation (DGCA) announced the decision on Friday.

Air India has been fined Rs 30 lakh (about $37,000) for the way it handled the unruly passenger who peed on an elderly woman on a New York-Delhi flight. The Directorate General of Civil Aviation (DGCA) announced the decision on Friday. The Tata group-owned airline has been under fire for the November 26 incident, in which a male passenger, Shankar Mishra, while apparently inebriated, allegedly urinated on a female co-passenger. The Pilot-In-Command has also been suspended for three months on grounds that he failed to discharge his duties. A fine of of Rs 3 lakh has also been levied on AI's Director-in-flight services. The airline had earlier been sent a show-cause notice in the matter. The airline’s Accountable Manager, Director in-flight Services, all the pilots and cabin crew members of that flight need to respond as to why enforcement action should not be taken against them for failing to fulfill their regulatory obligations. Also Read | Who is Shankar Mishra, the man accused of urinating on an elderly co-passenger Mishra has already been banned by Air India for four months from flying with the airline. The decision was reached following an enquiry by an internal committee. Mishra, who was a senior executive at US financial services firm Wells Fargo, since been fired by the company. He was later arrested by the Delhi Police from Bengaluru on January 7, and was sent to 14-day judicial custody. Tata Sons Chairman N Chandrasekaran had earlier issued a statement, accepting that Air India should have responded to the situation more swiftly. × "The incident on Air India flight Al102 on November 26th, 2022, has been a matter of personal anguish to me and my colleagues at Air India," he said. “Air India’s response should have been much swifter. We fell short of addressing this situation the way it should have been," he added. Even though the incident took place in November, it came to light only recently, causing public outrage over the negligence as the authorities assured to take action. Chandrasekaran stated that the Tata group and Air India are committed to ensure passengers' well-being and safety. “The Tata group and Air India stand by the safety and well-being of our passengers and crew with full conviction. We will review and repair every process to prevent or address any incidents of such unruly nature," the statement added. (With inputs from agencies) WATCH WION LIVE HERE You can now write for wionews.com and be a part of the community. Share your stories and opinions with us here.

DGCA fines Air India $37,000 over 'peegate', Pilot-In-Command suspended for 3 months

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Air India modifies in-flight alcohol service policy amid incidents of 'unruly' passenger behaviour

DGCA fines Air India $37,000 over 'peegate', Pilot-In-Command suspended for 3 months