Mumbai: Uber user says co-passenger was racist, assaulted her
Ushnota Paul
The complainant said she was called a 'chinky' and a 'chinky s**t'. When she said that was racist, the reply she got was 'Haan toh? Kya kar legi?'
Uber has come under major scrutiny after a woman from Mumbai reported an assault by a co-passenger during her ride on Monday.
The woman, Ushnota Paul, took to Twitter to describe the "worst experience" with her Uber pool ride on Monday morning when a co-passenger attacked her.
The woman first began arguing with the driver saying that she was being dropped last in spite of her paying the most amount of money. When Paul tried to intervene, she verbally abused her and passed racist comments.
Paul claimed that the woman was hostile from the start, first telling her to remove her "dirty things" from the seatand then calling her a "chinki" and "chinki s**t".
Later, when Paul tried to click her picture, she got down near Urmi Estate in Lower Parel and physically attacked her - grabbed her by her hair, tore off clumps of hair, scratched her face.
With the driver, a crying Paul visited Lower Parel police station. A case has been filed against the assaulter, who escaped into a building in Urmi Estate.
Uber, has replied to her tweet and issued an apology. "Thank you for providing this information. Our team is currently working to resolve this issue and will be in touch shortly via email. We appreciate your patience while we review," the tweet said.
However, Uber is refusing to provide details of the attacker to the Mumbai Police citing 'customer privacy'.