Coldplay ticket row: BookMyShow files complaint, may cancel tickets bought unethically
File photo of the band members of Coldplay.
Ticketing app BookMyShow has now lodged a formal complaint against the digital platforms selling tickets for the upcoming Coldplay India Tour. BookMyShow has the exclusive rights to the concert tickets.
A statement issued by the platform revealed that they may even consider cancelling tickets which were bought unethically.
A BookMyShow spokesperson said, “In its ongoing fight against ticket scalping and black marketing of tickets for Coldplay's Music Of The Spheres World Tour 2025 in India, BookMyShow has lodged a formal FIR (First Information Report) on October 2, 2024. This action follows our initial complaint filed proactively with the Mumbai Police on September 23, 2024, addressing these concerns much before any formal complaint was raised against us.
The statement further read, "We have provided details of all resellers that have come to our attention, including independent individuals reselling tickets for this tour across social media platforms such as Instagram, WhatsApp and beyond, as also digital platforms such as Viagogo, Stubhub Holdings and more, to aid authorities in a thorough investigation. We remain vigilant in monitoring such instances of ticket reselling for this tour through black market channels and will continue to share all relevant information with the authorities to ensure appropriate action is taken. BookMyShow is assessing the potential cancellation of such tickets that are being sold- unethically."
"Our stance remains clear and unchanged – BookMyShow vehemently condemns and opposes ticket reselling, which is deemed illegal and is punishable by law in India. BookMyShow has no association with any such unauthorised ticket selling/reselling platforms and/or any third party individuals/platforms for the purpose of reselling Coldplay’s Music Of The Spheres World Tour 2025 in India," the spokesperson further added.
Ever since the controversy around tickets of the concert broke, there have been speculations that the tour might get cancelled. But BookMyShow confirmed that the show will happen as planned.
"Right from the beginning, we have been working closely with the police and regulatory authorities to provide complete support and co-operation in the investigation of this matter in any manner that may be required. Our authorised representatives and senior management have been available as required by the authorities, ensuring full transparency in sharing all necessary information with the EOW (Economic Offences Wing). We would also like to clarify that Coldplay's Music Of The Spheres World Tour 2025 in India will proceed as planned. Reports contrary to this are factually incorrect."
"With 13 million fans eager to get tickets and logged in, emotions ran high on September 22, 2024. As the promoter and official ticketing platform bringing Coldplay to India, we at BookMyShow have worked hard to ensure every fan had a fair chance to secure tickets, by pricing them affordably and also capping purchase at 4 tickets per user across all shows, providing clear, step-by-step booking guides and maintaining transparent communication through all our official channels. We remain committed to ensuring a fair and genuine experience for all our consumers," the spokesperson concluded.
The British band Coldplay is coming to India after 8 years and is scheduled to perform in Mumbai on January 18,19 and 21 in 2025. The concerts are part of the band's Music of the Spheres World Tour.
The tickets were originally priced between Rs 2,500 and Rs 35,000. However, tickets were later resold for a much-higher price on platforms like Viagogo.
