Grievance Redressal

 

Grievance Redressal for Digital Platforms

 

Indiadotcom Digital Private limited is a member of News Broadcasters and Digital Association (NBDA) and it adheres to the Code of Ethics & Broadcasting Standards ( "Code "), which can be accessed at http://www.nbdanewdelhi.com/code-of-ethics-and-broadcasting-standards.

 

If a viewer wants to complain about violations of the Code in respect of content of Member's Channel and/or Digital Platforms including Website, YouTube etc., the complaint redressal mechanism is a "two-tier " procedure. Any person aggrieved by the content of the Channel and/or Digital Platforms including Website, YouTube etc. is required to first make a complaint to the Compliance Officer of the Member of NBDA, whose details are mentioned hereinbelow:


Sanya Malik

Grievance Redressal Officer

 

Indiadotcom Digital Private Limited

 

FC – 19, Sector 16A, Film City, Noida – 201301, Uttar Pradesh, India

 

Phone: 0120-7153000

 

Email: [email protected]


and if such complaint is not satisfactorily addressed by the concerned Member, the complainant may then prefer the complaint before the News Broadcasters and Digital Standards Authority (NBDSA) on the email id - [email protected].



Grievance Redressal for TV Channels

 

Any complaint relating to content of TV channels of Zee Media Corporation Ltd namely: Zee News, Zee Hindustan, Zee Salaam, Zee 24 Kalak, Zee 24 Taas, Zee 24 Ghanta, Zee Bihar Jharkhand, Zee Delhi NCR, Zee Madhya Pradesh Chhattisgarh, Zee Uttar Pradesh Uttarakhand, Zee Punjab Haryana Himachal, Zee Business, Zee Rajasthan and WION under the Code of Ethics & Broadcasting Standards and News Broadcasting Standards Regulation of News Broadcasters and Digital Association (NBDA) shall be made by a person aggrieved within a reasonable time not exceeding 7 (seven) days from the date of first broadcast to the following person appointed by the Company whose details are reproduced below:


Annie

Grievance Redressal Officer

 

Zee Media Corporation Limited

 

FC – 19, Sector 16A, Film City, Noida – 201301, Uttar Pradesh, India

 

Phone: 0120-7153000

 

Email: [email protected]

However, before making a complaint viewers are encouraged to go through the Code of Ethics & Broadcasting Standards, News Broadcasting Standards Regulations and Guide to the Complaint Redressal. These details are available on the website of NBDA www.nbanewdelhi.com.

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Television Programme Complaint Form [First level]

 

 Details of complaint  Please complete these details in full
 Name of the Channel*  
 Programme Title / Broadcast Item*  
 Programme Date: dd/mm/yr*  
 Time of the broadcast (s) *  

 

*Fields mandatory

Please complete this Section, summarising the main points of your complaint and the violation of the Code of Ethics and Guidelines, which are available on the NBDA website www.nbanewdelhi.com (alternatively, you may attach your complaint to this Form).

 

 Complainant:  Please complete these details in full
 Mr. / Mrs. / Ms.*  
 First Name*  
 Surname*  
 Complete address with pin code*  
 Mobile No.*  
 Phone No.  
 Email:*  

 

*Fields mandatory

To finish, please read through the above Form to ensure all your details are correct.

You may post, e-mail or fax this Complaint Form to the broadcaster. The relevant contact details are available on the website.

 

Date (Complaint Form completed)