Apple launched two new variants of its iPhone - the iPhone 8 and iPhone 8 Plus - on September 12, 2017 Photograph: (Zee News Network)
Apple is facing its customer’s ire barely a few weeks after launching a new line-up of iPhones and watches.
Apple’s loyal customers who bought the company’s two new offerings - the iPhone 8 and the iPhone 8 Plus - after its launch on September 12, are complaining of swollen batteries in the phones. As a result, the front of the phone appears to be separating from the body and is popping out.
Complaints have been coming from China, Japan, Taiwan, Greece and Canada where people have shared pictures of faulty iPhones with swollen batteries on social networks.
While some users say that they encountered the issue of bloated batteries after using the phone for a few days, others report that their brand new phones were found to be cracked opened as they unboxed. Also, there have been reports that some users encountered the issue after charging the phone overnight.
It seems to be like a case of faulty batteries in the new iPhones. There is, however, no clarity yet on what is actually wrong with the phones.
Apple has acknowledged the issue. "We are aware of the issue and looking into it," the company said in a one-line statement.
This is the second new Apple product that has received a backlash in less than a month’s time. Couple of weeks ago, Apple’s new watch Series 3 was criticised for a Wi-Fi glitch that led to cellular connectivity problems.
It’s a crisis situation for Apple, and we are yet to see how the company deals with it given that the flagship iPhone X launch is scheduled for early next month.