After IT shutdown, British Airways still experiencing disruptions at Heathrow
British Airways had cancelled all its flights from Heathrow and Gatwick on Saturday after a power supply breakdown. Photograph: (Reuters)
London's Heathrow airport said early on Monday that there were still some disruptions to British Airways flights from the airport following a global computer system failure at the airline.
London's Heathrow and Gatwick airports were closed for the whole day on Saturday after a power supply problem disrupted its flight operations worldwide and also hit its call centres and website leading to large-scale flight disruptions leaving several thousand passengers stranded at the two airports.
BA said on Twitter it would run a full schedule at London's Gatwick on Monday and intended to operate a full long-haul schedule from Heathrow along with a high proportion of short-haul service.
On Monday, we will run a full schedule at Gatwick and intend to operate a full long-haul schedule from Heathrow 1/4— British Airways (@British_Airways) May 29, 2017
with a high proportion of our short-haul programme. We apologise again to customers for the frustration and inconvenience 2/4— British Airways (@British_Airways) May 29, 2017
they are experiencing and we thank them for their continued patience. We urge customers due to travel today 3/4— British Airways (@British_Airways) May 29, 2017
The airline resumed some flights from Britain's two biggest airports on Sunday, but hundreds of passengers were still waiting for hours at London Heathrow.
"We have mobilized additional Heathrow colleagues to assist passengers at the terminals and give out free water and snacks," Heathrow said in a statement on Twitter.
The airport had said earlier that further delays and cancellations of BA flights were expected on Sunday and told passengers not to travel to the airport unless they were rebooked on other flights.