Create single telephone line to address grievances: PM to Railways

Modi Photograph:( Reuters )

WION New Delhi, Delhi, India Apr 26, 2017, 01.34 PM (IST) Kartikeya Sharma

Prime Minister Narendra Modi today reviewed the progress towards handling and resolution of grievances related to Railways. The PM noted that a large number of complaints were related to corrupt practices of officials, he called for strict action against Railway officials found guilty of corruption.

PM Modi directed the Indian Railways to work towards a unified single telephone number for all grievances and queries, including helpline in the case of an accident.

The PM was charing his eighteenth interaction through PRAGATI - the ICT-based, multi-modal platform for pro-active governance and timely implementation.

In the meeting, Prime Minister reviewed the progress of vital infrastructure projects in the railway, road and power sectors spread over several states including Maharashtra, Madhya Pradesh, Rajasthan, Karnataka, Tamil Nadu, Andhra Pradesh, Odisha, Uttar Pradesh, Uttarakhand, Jammu and Kashmir, Assam, Manipur, Meghalaya, Mizoram, Tripura and Nagaland.

Among the projects reviewed today were the Mumbai Metro, the Tirupati-Chennai Highway, long-pending road projects in Uttar Pradesh, Uttarakhand and Manipur and important power transmission lines in Jammu and Kashmir and the North-East.

Reviewing the implementation of Swachhta action plan, the Prime Minister said that events such as Swachhta fortnights should be converted into movements towards permanent solutions. On the AMRUT mission, the Prime Minister asked officials to quantify and document the gains achieved with the latest technology, such as LED bulbs so that the benefits could be quantified.

The Prime Minister urged all secretaries in the government and all chief secretaries of states to come up with concrete plans and objectives for transformative change to be achieved by the 75th anniversary of Independence in 2022. 


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