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Samsung mocked on social media after customers receive 'fireproof return kits'

The company has permanently halted production of its Galaxy Note 7 smartphone less than two months after launch. Photograph: (Getty)

WION New York, NY, United States Oct 13, 2016, 01.12 AM (IST)

Samsung is sending fireproof boxes and protective gloves to customers returning potentially explosive Galaxy Note 7 phones, sparking humour on social media.

The technology giant has permanently halted the production of the Galaxy Note 7 smartphone nearly two months after its launch following reports of batteries catching fire.

Reports of the replacement devices catching fire added to the crisis.

Samsung in a statement said it was sending the fireproof return kit to customers who bought the Galaxy Note 7 phone on its website.

"Samsung fireproof boxes? Have they been tested?" wrote Twitter user @powermax_news, a sales and service group that works on products from Samsung rival Apple Inc, Reuters reported.

A YouTube video by Android developer news site XDA Developers on Tuesday showed a "return kit," including a fireproof box with a "forbidden for transport by aircraft" warning and blue gloves to handle the device, Reuters reported.

The thermally insulated outer box that has ceramic fibre paper lining has two smaller boxes within it and a static shielding bag, the video showed.

US wireless carriers described getting similar materials to return the phones.

Sprint Corp spokeswoman Laura Lisec told Reuters retail employees had been asked to remove phones from packaging, power them down and secure them in the heat-proof boxes.

Sprint phones nationwide are being consolidated at a warehouse in Illinois before being forwarded to Samsung.

Verizon Communications Inc spokeswoman Kelly Crummey told Reuters that retail stores were keeping returned Note 7s separate from other merchandise.


 

(WION with inputs from Reuters)

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