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Now, Samsung tells Korean customers to stop using Galaxy Note 7

Airlines have also banned passengers from using or charging the Samsung Galaxy Note 7 during flights. Photograph: (Getty)

Seoul, South Korea Sep 10, 2016, 08.34 AM (IST)
Tech giant Samsung Electronics Co Ltd on Saturday recommended to its South Korean customers that they stop using the Galaxy Note 7 phone, which the company is currently recalling because its batteries are prone to catching fire.

Samsung, in a statement posted online, said it would offer rental phones to Korean customers who turn in their Galaxy Note 7's and reiterated that it plans to have a "safe" Galaxy Note 7 ready to give to customers affected by the recall starting September 19.

In the wake of reports that the phone's batteries have caught fire during charging and normal use, the American safety agency the US Consumer Product Safety Commission said on Friday that it is working with Samsung to recall the Samsung Galaxy Note 7 smartphones. 

The warning comes after the US Federal Aviation Administration (FAA) told air travellers not to switch on or charge the Note 7 -- as it may explode -- during flights.

Last week, the South Korean company issued a recall for 10 markets, including South Korea and the United States, after reports of the smartphone's battery catching fire. 

Meanwhile, customers in the US are being allowed to exchange their Galaxy Note 7's for one of the company's other models along with a $25 gift card. 
 
As many as 2.5 million Galaxy Note 7 smartphones have been sold worldwide and it is being speculated that the cost of recall is going to be massive. 

As many as 2.5 million Galaxy Note 7 smartphones have been sold worldwide and the cost of recall is expected to be massive. 

Product liability expert and chief executive officer of Real-World Forensic Engineering, Jahan Rasty told Reuters: "The cost of the recall is going to be astronomical. They have to compensate people, fix the problem and give them a revised version of the product that doesn't have the same manufacturing or design defect."

"The longer this story lingers, the more it will etch itself in people's minds," he added.
 
No Samsung Galaxy Note 7 onboard 

The world's three largest airlines by passenger traffic - American, Delta and United - had earlier told passengers at the gate and on board aircraft to keep the phones switched off until they deplane, according to an AFP report.

Singapore Airlines Ltd, Qantas Airways Ltd and Air France KLM SA had issued similar bans. Taiwan's two biggest airlines, China Airlines and EVA Airways, have also barred usage of the phone on flights. 

This is the latest effort by the aviation industry to manage the use of lithium-ion batteries, which are prone to combustion, but are used in a number of devices including phones and laptops.

The FAA released a report in January stating at least 171 incidents of smoke, fire, heating or explosion of batteries since 1991, said an AFP report. 

(WION with inputs from agencies)






 
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